Data Center IT Support Senior Technician
Tokyo, Tokyo-to, Japan
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Overview
As a Microsoft Senior Data Center IT Support Technician, you will provide IT support for secure access workstations (SAWs) laptops, servers as well as conference rooms Audio/Visual(A/V). You will also maintain inventory of spare devices for the sites and make sure the latest updates and operating systems(OS) are installed on the devices.
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required Qualifications:
- High school diploma or equivalent
- At least two years of experience supporting IT equipment or related technology.
While not required, we also look for the following Preferred Qualifications:
- Technical College degree in Computer Science, Math, Telecommunications, or equivalent work experience
- Applicable certifications: CompTIA, Microsoft, Network Certifications
- Experience operating heavy-load movement equipment (pallet jacks, chassis lifts, etc.)
- Perform and execute organization’s safety programs and policies, and compliance knowledge.
- Flexibility to work non-business hours (shifts) that may include weekends and/or holidays.
- Valid license to drive standard street-legal automatic transmission vehicles within your DC’s local jurisdiction.
Background Check Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Responsibilities
Responsibilities
- Building strong working relationships with people working within the data center and at corporate.
- Ensuring SAW/Valyrian devices are in a “healthy” state, meeting Security’s compliance standard.
- Receiving confidential information to perform BIOS setting changes.
- Managing SAW/Valyrian inventory, including ordering, receiving, assigning/re-assigning, and decommissioning devices.
- Providing guidance to users for common SAW/Valyrian repair issues and escalating issues experienced by users.
- Performing Return Merchandise Authorization (RMA) for SAWs/Valyrians damaged within the first 30 days of receipt.
- Managing office printer and AV system set up and maintenance.
- Purchasing new PCs and peripherals and performing setup, maintenance, common repairs and RMA for PCs and peripherals.
- Supporting office administration tasks including arrangement of document destruction, office landline, custodial support and signage/graphics publishing.
- Providing Senior Data center Technician-level support when needed. Responsibilities include performing power cycles, swap out failed components, handling storage media, and perform troubleshooting when needed. Also, performing cable installations, hardware rack / stack installations, testing, and troubleshooting using standard data center processes.
- Supporting the deployment of on-site DC physical infrastructure including Servers, NetDevices, SANs, Windows Server OS Support, Parts/Component replacement and physical hardware troubleshooting when needed.
- Assisting Datacenter Inventory and Asset Management Team with shipping/receiving and inventory management to address high work volumes as required.
- Assisting Datacenter Management Team with datacenter operations tasks and projects.
- Embody our culture and values.
